(865) 475-3817 Cell: (865) 924-5387 bobwerner@localnet.com
Objective
To obtain a responsible computing and/or teaching position.
Skills
Managing DOS, Windows XP, NT, 95 and 3.x workgroups in a network environment with operation knowledge of TCP/IP, IPX/SPX, NetBEUI, SMS, Word, Excel, PowerPoint, Word Perfect, Eudora, FTP, Telnet, Netscape, Microsoft Internet Explorer, Outlook, IMAP, Pine, Pico, UNIX, VAX and the HP Openview Service Desk, Remedy and Vantive tracking systems. Completed Techdata’s HP laserjet university which taught printer repair. Possess a Class A CDL. Obtained unescorted access to TVA Watts Bar and Sequoyah nuclear power plants.
Experience
EODT Inc;
Assistant Project Manager
Extensive cost research for ongoing IT projects
within the company. Complete purchase order requests. Process purchase orders. Purchase
all IT and Communication equipment for the Critical Mission Support (CMS)
business unit. Spent one month in
Premier technology;
Field Service
Technician
Xerox printer repair in East Tennessee, parts of
Direct IS, Inc;
Field Service
Technician
Repaired desktop computers, laptops and printers at
TVA Knoxville and its surrounding facilities. Increased customer satisfaction
while decreasing response time.
GTSI, Inc;
Systems
Engineer
Repaired desktop computers, laptops and printers at
TVA Knoxville and its surrounding facilities. Repaired hardware on Sun Solaris
servers. Increased customer satisfaction while decreasing response time.
Zycron Computers, Inc;
Desktop
Support Specialist
10/7/02–10/24/03 Worked TVA time and materials tickets, which involved
PC, Laptop and printer, repair.
10/22/01–10/4/02 Assisted with conversion of desktop computers to the
Windows XP environment at the Tennessee Valley Authority in
Robert T. Werner, Jr. Page 2
IT Solutions;
Established and maintained a call center for a 150 user ISP. Created procedures and policies for same. Supported eight on-site business contracts. Provided technical classes for employees and customers. Also assisted with hardware repair. Established and supported a linux slackware DNS caching server.
ICX Online, Inc;
Corporate
Support Specialist 12/99 – 4/13/01
Provided high-level technical support to corporations that had internet connections within the Durocom network. This included troubleshooting routing issues, email issues, and web page hosting issues using linux nmap, ping, traceroute and telnet commands. Also assisted with monitoring of the Durocom network backbone.
Lead
Technical Support Analyst. 2/99–11/99
Provided detailed telephone support to the customers of ICX. This included support on TCP/IP, PPP and modem connectivity issues. Also included support on FTP, E-mail and general web related questions. Distributed incoming trouble tickets. Assisted with training of new employees.
Computer
Information Specialist
Provided detailed telephone support to the students,
faculty and staff of the university. This included support on UNIX, HTML,
Eudora, FTP, Telnet, Netscape, Microsoft Internet Explorer, Outlook, IMAP,
Pine, and Pico. Contributed to internal documentation. Windows NT
administrator.
AeroTek;
Computing
Consultant. 3/97
Provided detailed telephone support to the employees
of the Tennessee Valley Authority. Included support on Exchange, Windows 95,
NT, Internet, Intranet and Onnet 32 software.
Computer
Specialist. 6/96-2/97
Worked on the Office Systems Transition Project at the
Tennessee Valley Authority to convert 6000 personal computing desktops to the
Windows 95 environment. This involved evaluating, updating and configuring PC
hardware and software for integration with Microsoft, Novell and UNIX operating
environments and configuration of 3com 3C509, 3C503, Cabletron, and PCMCIA
network interface cards. Extensive work with Dell Optiplex and EISA, Gateway
2000, Compaq and Toshiba personal computers.
Computing
Consultant
Provided detailed telephone support to the students,
faculty and staff of the university. This included personal computing hardware
and software questions along with Internet, UNIX, VAX and AS/400 support. Developed
an interactive web page for the Help Desk.
Computing Consultant and
Student Teacher
Setup and supported a Twenty-First Century classroom.
Provided troubleshooting services to students and staff on microcomputer
problems. Taught a seventh grade Social Studies class.
Robert T. Werner, Jr. Page 3
Education
Commercial Carrier Service;
Fall Branch,
Graduated
from truck driving school. Earned a Class A CDL, 11/7/03
Master of
Science Degree in Education, 8/95, Graduated
with a 4.0/4.0 GPA
Bachelor of
Arts Degree, 8/94, Major: Geography;
Minors: History/Education
Walter’s
Associate of
Science Degree, 6/84, Major: Computer
Science